shipping terms

shipping terms

shipping terms

Shipping and payment


Shipping and Packaging

Germany

 

Wrapping and Shipping Cost per order within Germany:

For an order value of less than 99,99 EUR shipping cost is 3,95 EUR

For an order value of 100 EUR or more shipping is free (please consider that if there is a special sale, the order value less the voucher value applies)

 

Wrapping and Shipping Cost per order within the EU:

shipping cost is 12,90 EUR

 

Wrapping and Shipping Cost per order to Switzerland and Liechtenstein:

shipping cost is 14,90 EUR

(When shipping to Switzerland, there is a possibility of customs and import charges between Hermes and yourself as customer. In case of doubt please ask us in advance.)

 

Wrapping and Shipping Cost worldwide:

shipping cost is 19,90 EUR

 

You can easily pickup your order in our shop localy. Our shop is located in the Bensberger Street 180 in 51503 Rösrath.

* personal Pickup
: If you are not able to pick up your orders within 10 days, pls leave a message for us via e-mail at hello@alexandra-renke.com, so we can storage your Orders just fine.

 

 

OPENING HOURS Werkstattladen:

Monday - Friday: 10:00am to 06:00pm
Saturdays:          10:00am to 01:00pm

If you find no time within 10 days after ordering for pickups, we'd like to ask you to give a short notice at hello@alexandra-renke.com.
 
Each package is carefully packaged by us and lined with packing material so that our products arrive safely to you.

 

Costs for return shippings must be paid from you.

Each package is carefully packaged by us, it is padded with filler, so that your products arrive safely to you.

No minimum order .

Private shipping depot.



Payment Options

We offer the following payment methods:

 

Payment in advance: After finishing your order, you will get a confirmation with our bank details. As soon as we receive your payment, your order will be packed and sent.

Paypal: After finishing your order, you will be forwarded to Paypal. You may login to your account and confirm your payment. For more information click here.

Credit Card: After finishing your order, you will be forwarded to Six Payment Services. We accept MASTERCARD and VISA. Type in your data and confirm your payment. For more informatione click here.

Sofortüberweisung: After finishing your order, you will be forwarded to Sofortüberweisung. You can login to your bankaccount and immediately pay your order with your online-banking account. For more information click here.


 

Delivery Times

Typically, your orders will arrive within 2-5 business days within Germany.

In European countries the shipping usually takes about 5-10 business days.