Cancellation policy & form

Cancellation Policy & Cancellation Form

Consumers are entitled to a right of revocation in accordance with the following provision, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor his self-employed professional activity:


A. Cancellation Policy
right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.
Goods that are cut to size (fabrics, ribbons, etc.) are excluded from the right of withdrawal.

In the case of contracts for the delivery of goods, the revocation period shall be fourteen days from the day on which you or a third party designated by you who is not the carrier took or took possession of the last goods.

Notwithstanding the foregoing, in the case of a contract for the regular delivery of goods over a fixed period of time, the withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier designated by you took possession of the first goods.

In the case of contracts for the delivery of data which is not on a physical data carrier and which is produced and made available in digital form (digital content), the revocation period shall be fourteen days from the day on which the contract is concluded.

In order to exercise your right of withdrawal, you must inform us (Alexandra Renke-Flanderka, Bensberger Straße 180, 51503 Rösrath, Germany, Tel.: 02205-92210, e-mail: of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). You can use the attached sample revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient for you to send the notification of exercising the right of revocation before the expiry of the revocation period.
Consequences of the revocation

If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund.

In the case of contracts for the supply of Goods, we may refuse to refund until we have received the Goods back or until you have proved that you have returned the Goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days of the day on which you notify us of the revocation of this contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
Exclusion or premature expiry of the right of revocation

The right of revocation does not apply to contracts for the delivery of newspapers, magazines or periodicals with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts for the delivery of digital content if we have begun with the execution of the contract after you have expressly agreed that we begin with the execution of the contract before the expiry of the withdrawal period and you have confirmed to us that you lose your right of withdrawal through your agreement with the beginning of the execution of the contract.
General information on the return of goods

1) Please avoid damage and contamination of the goods. Please return the goods to us in their original packaging with all accessories and packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide sufficient protection against transport damage.
2) Please do not return the goods to us freight collect.
3) Please note that the aforementioned paragraphs 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Withdrawal form

If you wish to cancel the contract, please fill out this form and return it.


Alexandra Renke-Flanderka
Bensberger road 180
51503 Rösrath
Germany (German)

I/we (*) hereby cancel the purchase contract concluded by me/us (*)