shipping terms

shipping terms

shipping terms

Shippingprices & Payment


Shipping and Packaging

Germany

Per order shipping and packaging within Germany:

for orders up to liability height 50 Euros costs will be 4.80 EUR with Hermes (max. 25kg)
for orders from an amount of 50 Euros of liability, shipping costs 6.80 EUR as a package with Hermes (max. 25kg)
Free shipping from an amount of 100 EUR
• Special items (eg cards)
can be sent as large letter via the mail for EUR 2.50. (max. 500g)
An express shipping by DHL
(24 hours delivery) is possible for a max. Package of 120 x 60 x 60 (cm) and a maximum weight of 20kg at a flat rate of 29.30 EUR.

 

EU

Per order shipping and packaging within the EU:

  • for an order amount of liability to 50 Euros shipping costs 14.90 EUR as a package with Hermes (max. 25kg) 
  • for an order amount of liability to 500 Euros the shipping costs 19.90 EUR as a package with Hermes (max. 25kg)


Switzerland and Lichtenstein

Per order shipping and packaging within Europe in non-EU countries:

  • for orders up to 50 EUR shipping costs will be 27,90 EUR
  • for orders from 50 EUR shipping costs will be 32,90 EUR


( Shipping to Switzerland can include further costs for custom- and or importduties.)
 

Worldwide ( outside of Europe )

Please ask us for shipping costs worldwide.


Costs for return shippings must be paid from you.

Each package is carefully packaged by us, it is padded with filler, so that your products arrive safely to you.

No minimum order .

Private shipping depot.



Payment Options

You can choose between

   
Transfer in Advance ( classic bank transfer)
    
PayPal (if you choose to pay with Paypal you can also choose to pickup your order in our local shop in Rösrath)
    Sofortüberweisung.de
(online banking needed. Currently available for Germany )

1 ) Payment by bank transfer

    
After you have finished shopping successfully
    
Fill out the order form
    
Select the payment method "transfer in advance"
    
You will receive a confirmation e-mail immediatly.
    While transfering the money please post the job-number to identify your order.

2 ) Direct and secure payments with PayPal

With PayPal you can pay for your shopping with us easy, fast and secure. You will need to be registered with Paypal and have your own Account.

Registering with PayPal is free of charge , but the activation takes several days to complete.

    
Payment with PayPal is free for you.
    
Your data are not transmitted in the payment to us, or third.
    
You must not provide your bank or enter credit card information for each payment, because your bank or credit card details are stored securely at PayPal.
    
You pay with just a few clicks.
    
Log in to your PayPal account, or log in directly under www.PayPal.de
    
Check only the payment details and confirm the amount.
    
Your order is processed immediately
    
For more information on PayPal, see www.PayPal.de

3 ) Sofortüberweisung.de

is a simple, secure online payment system that arranges an automated, direct referral for you and confirm the payment to alexandraRENKE immediately.

Convenient and easy without having to enter order data. You will need to have any online banking account.

    As secure as online banking
    
TÜV approved transaction security
    
Insurance against PIN and TAN Abuse
    
No Credit Card Required
    
No additional registration and no charging fees
    
Supports iTAN and SmartTAN method
    
Database independent: that is, 99 % bank cover in Germany



You can easily pickup your order in our shop localy. Our shop is located in the Bensberger Street 180 in 51503 Rösrath.

* personal Pickup
: If you are not able to pick up your orders within 10 days, pls leave a message for us via e-mail at hello@alexandra-renke.com, so we can storage your Orders just fine.

 

OPENING HOURS Werkstattladen:

Monday - Friday: 10:00am to 06:00pm
Saturdays:          10:00am to 01:00pm

If you find no time within 10 days after ordering for pickups, we'd like to ask you to give a short notice at hello@alexandra-renke.com.
 
Each package is carefully packaged by us and lined with packing material so that our products arrive safely to you.

 

Delivery Times

Typically, your orders will arrive within 2-5 business days within Germany.

In European countries the shipping usually takes about 2-3 weeks.